Mitigation Technician

Position Summary

The responsibilities of the mitigation technician include assessing damaged properties to see what can be saved, cleaning damaged properties, removing, and replacing damaged materials, and sanitizing the restored sites. To be successful as a mitigation technician, the employee must be physically capable, have a keen understanding of safety gear, and be able to follow instructions.

Key Responsibilities

• High level performance of water mitigation, and mold remediation services according with industry specifications under the supervision of Mitigation Manager.
• Act as daily on-site contact for the customer, ensuring their needs are met and questions are answered.
• Able to monitor and provide appropriate documentation.
• Drive company vehicles, including trucks, trailers, and other machinery.
• Ability to provide company management with timely and accurate information related to the progress and status of projects.
• Focus and dedication to providing excellent customer service.
• Maintain a clean, properly stocked, and organized truck and maintain all company equipment.
• Be accessible by phone and participate, as necessary, in the on-call schedule.
• Assist in warehousing and facility related tasks when necessary.
• Willingness to participate in all training as needed or required.
• Follow safety rules and regulations.
• Complete other duties as assigned.

Skills/Traits/Competencies

• Commitment to Excellence - Maintains high personal standards and expectations and expects others to maintain a similar commitment. Knows own strengths and how to employ them. Knows own weaknesses and limits; works to neutralize or compensate for some and to improve others. Is personally committed and actively works to continuously improve him/herself.
• Attention to Detail - Directs attention to the task at hand in order to avoid making mistakes. Prepares and carefully reviews figures, computations, reports, etc., to identify any errors or problems; ensures consistency and that information can be understood by all who read it. Shows concern for all aspects of the job no matter how small.
• Initiative - Is self-starting. Does not wait for signals. Seizes opportunities when they arise. Takes action beyond what is required. Completes assignments independently without constant supervision. Volunteers to take on new assignments. Contributes to others’ initiatives without being asked.
• Effective Communicator – Consistently communicates clearly and thoroughly, optimizing audience understanding with concise, timely, and effective speaking and presentation skills. 
• Collaboration/Relationship Building – Cultivates strong working relationships through interpersonal skills, secures cooperation, promotes win-win solutions, and collaborates effectively with individuals beyond formal authority to achieve goals. 
• Adaptability – Adapts by adjusting behavior, routines, and habits to meet goals and changing circumstances, maintaining balance amid conflicting demands.

Experience/Education/Qualifications

• 1 or more of IICRC Restoration Certifications (WRT, ASD, FSRT, etc.) preferred
• 2 or more years as an experience Restoration Technician preferred
• The ability to lift a minimum of 75 pounds
• Valid Driver’s license in good standing