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Mitigation- Restoration Technician (Lead)

911 Restoration of R & J Snyder
Full-time
On-site
Fredericksburg, Virginia, United States

Technician position will respond to and perform activities in support of emergency mitigation services.


Responsibilities:
• Respond to service calls for water, fire and mold damage at the direction of management.
• Make the initial physical contact with a new customer to orient the customer about the company's services needed to mitigate their property
• Perform all necessary tasks to complete the services required at the customer's property
• Assist in resolving customer concerns and complaints, coordinating with other employees/team members in customer service support and management
• Responsible for completing necessary paperwork and other supporting information to document performance of services
• May be required to communicate with third party representatives in support of the project.
• Keep appointments to ensure project is on schedule for completion and customer is aware of latest developments
• Other associated tasks as may be required to facilitate completion of services.
• Other associated tasks as assigned by Manager

Qualifications:
• High School education or equivalent (i.e., GED, etc)
• IICRC training and certifications that are required - WDRT, ASDT and/or AMRT.
• Valid Driver's license - copy of current driving history issued by DMV
• Previous experience in water restoration sales and customer relations, or other related fields
• Familiarity with Xactimate pricing
• Good customer service skills; the ability to build rapport with clients and other third party
• Strong negotiation skills
• Deadline and detail-oriented
• Experience in mitigation for commercial buildings a plus, i.e. hotel, restaurants, retail stores, etc.

Benefits
• Paid Days Off: Thanksgiving, Christmas, and New Years
• Retirement Benefits (401K) available after one year of employment