Job Title: Water Damage Field Technician | Status: Non-Exempt | Department/Group: Operations | Travel Required: No
Position Reports to: Operations Manager | Position Type: Full-Time | Salaried/Hourly: Hourly
Position Summary/Purpose
Assist in retaining customers by fulfilling the company’s obligations through the delivery of water mitigation and restoration services.
Primary Duties and Responsibilities
· Consistently follow Rainbow Restoration's 17 Steps of World Class Customer Service
· Effectively perform all water damage mitigation and restoration services the company offers
· Communicate timely and effectively with customers
· Perform basic equipment maintenance
· Perform basic vehicle maintenance
· Properly document water mitigation files in MICA and Fusion
· Inspect completed work
· Complete technician’s daily log
· Complete Work Orders
· Complete appropriate restoration documentation
· Follow Rainbow uniform policy
Additional Duties and Responsibilities
· Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles
· Maintain inventory of related supplies
Decision Rights and Authority
· Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property
Working Relationships and Scope
· Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors, or Managers
Performance Competencies
· Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.
· Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
· Planning and Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.
· Technical – Is appropriately trained and/or certified and effectively performs all production work within the water mitigation division.
· Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.
Qualifications – Knowledge, Skills, and Abilities
·Education and Experience
High school diploma (or GED).
Minimum 2 years experience
Must have MICA program experience.
Must have IICRC Certification for Water Mitigation.
Must have valid drivers license.
·Mathematical Skills
Adequate math skills - Ability to apply learned techniques to determine appropriate equipment type and number of units.
·Computer Skills
Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity. Understand and become proficient in the use of software systems (e.g. Fusion, MICA, Moisture Mapper)
·Basic Construction Skills preferred
·Certificates, Licenses, and Registrations
Contents Processing Technician (CPT), Fire and Smoke Restoration Technician (FSRT), or Odor Control
Technician (OCT) helpful.
Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.
Working Conditions
·The work of this position is predominantly carried out on the customer’s property. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.
·Noise level in the work environment is usually quiet.
EMPLOYEE POSITION ACKNOWLEDGMENT
I have read and understand the duties and responsibilities of my position as Water Damage Field Technician.
I have been provided with a copy of the company’s Position Description for this job.
I understand that I am responsible for carrying out the responsibilities defined in the attached Position Description and am expected to follow any additional job-related instructions, and to perform additional job-related duties as requested by my supervisor.
Compensation: $22.00 - $25.00 per hour Based on experience.
At Rainbow Restoration, we’re helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow Restoration® franchise might be the place for you. Because for our family, this isn’t just a job, it’s a calling.
Notice
Rainbow Restoration LLC is the franchisor of the Rainbow Restoration® franchised system. Each Rainbow Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow Restoration LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Rainbow Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow Restoration LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow Restoration LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
