We are looking for a Restoration Project Estimators (“RE”) to be responsible for ensuring growth and development of the construction business. The RE will be responsible for scoping claim losses, creating estimates using our estimating software, and securing the project. The successful candidate will work closely with insurance adjusters and property owners to sell the services of Paul Davis. The area of work may be within any Company Owned territory. The RE must be the face of Paul Davis to our Carrier clients and property owner customers and is a valuable contributor to the organization. The RE delivers these services through personal contribution/activity and collaboration with the Paul Davis marketing team.
The successful RE also has a critical role in supporting the company’s goals, strategies and policies for the Company Owned Operations as it relates to providing best in class service to residential and commercial customers.
KEY RESPONSIBILITIES
Essential Functions/Responsibilities
The essential functions of the Restoration Project Estimator are as follows:
- Meet with residential and commercial property owners to conduct onsite inspections and scope generation.
- Estimate each loss using a 3rd party estimating software, Xactimate.
- Work closely with insured and interested parties.
- Ensure each project achieves a minimum gross profit margin as determined by company standards.
- Communicate any change orders and insurance supplements.
- Build and maintain business relationships with insurance adjusters, brokers, and TPA’s.
- Participate in the on-call rotation, requiring evening and weekend point of contact for any new losses, as determined by the rotating schedule
- Client Development
- Be the “face” of our company in the market specific to the unit
- Be the “expert” in the industry
- Maintain contact/relationships with key customers
- Seek alliances to improve performance
- Support staff in key client situations and event
Additional Responsibilities
- Meet or exceed compliance to Carrier Program SLAs
- Meet or exceed property owner expectations for communication and service, maintaining a NPS score greater than 55.
- Other duties and activities as required
WORK EXPERIENCE, EDUCATION & SKILLS
- Minimum college degree, or equivalent industry experience required.
- 2-4 years industry experience.
- Proficiency with computers and various technologies.
- Experience with Xactimate, or other estimating software preferred.
- Industry certifications, including IICRC and Lead preferred.
- Valid Driver’s license and satisfactory driving record required.
- Satisfactory background check.
- Ability to participate in a rotating on-call schedule.
Required Skills
- Excellent communication and customer service skills, providing compassion and empathy to our customers.
- Present a professional demeanor.
- Ability to work in a fast paced environment.
- Take initiative in pursuing industry certifications and improving technical knowledge.
- Ability to remain calm under pressure and stress.
- Ability to work independently with exceptional organization and time management skills.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results