Customer Intake & Administrative Coordinator
Servpro- Competitive Compensation: $25.00/hour with reliable, weekly pay.
- Comprehensive Benefits Package: Medical, Dental, Vision, and Life Insurance.
- Paid Time Off: Generous PTO and Paid Sick Leave to support work-life balance.
- Supportive, Growth-Oriented Culture: We invest in your professional development and love promoting talent from within.
- Meaningful Impact: You aren't just answering phones, you are helping stress-free recovery begin for homeowners and local business owners in their time of need.
- Collaborative Environment: Work closely with our leadership, project managers, and operations teams in a dynamic office environment.
- Deliver Warm, Compassionate Customer Service: Act as the primary point of contact for incoming loss calls, referrals, and service requests. Reassure customers and set clear, comforting expectations regarding next steps and schedules.
- Job Setup & System Entry: Accurately collect and log loss details (property owner details, insurance claim information, loss type/location).
- Prioritize & Route: Classify incoming opportunities (insurance claims, commercial, program work, or self-pay) to ensure emergency work is dispatched without delay.
- Keep Operations Moving: Warm-transfer incoming calls to team members, share daily intake summaries with operations leadership, and prevent administrative bottlenecks.
- Office & Team Support: Assist leadership with weekly office tasks and administrative coordination as needed.
- A Heart for Helping: Genuine empathy, an excellent phone demeanor, and a passionate "how can I assist?" attitude.
- Unmatched Attention to Detail: Outstanding organizational habits; you take pride in flawless data entry and never let details slip through the cracks.
- Technical Skills: Proficient in Microsoft Office 365, Teams, Outlook, and modern workplace technology platforms.
- Fast-Paced Prioritization: Ability to multitask, manage call volume, and stay composed under pressure.
- Required: Prior office administration, customer service, and phone handling experience.
- Preferred: Experience in restoration, construction, or insurance claim environments is a plus!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.