Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Office Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.
Primary Responsibilities
· Provide excellent customer service
· Receive general phone calls and greet visitors
· Receive and dispatch lead calls and job referrals
· Coordinate crew and job scheduling
· Maintain work-in-progress job file and reporting
· Monitor and ensure client requirements are followed
· Review and validate initial field documentation
· Create preliminary job file estimates
· Complete and review job file documentation for final upload and the job file audit process
· Perform job close-out
· Assist other departments, as needed
Position Requirements
· 2+ year(s) of administrative or office-related experience
· Customer service experience, quality assurance, and scheduling a plus
· Experience with writing estimates, job file processes, and quality assurance a plus
· Experience in service industry environment a plus
· Outstanding written and verbal communication skills, and a consistently courteous and professional tone of voice at all times
· Polite, confident, and excellent customer service skills, including listening and questioning skills
· Ability to remain calm and professional during tense or stressful situations
· Excellent organizational skills and strong attention to detail
· Very self-motivated and goal-oriented
· Ability to multi-task
· Capability to work in a fast-paced, team-oriented office environment
· Proficiency in Microsoft Office (i.e., Word, Excel)
· Ability to learn new software, including Xactimate® and proprietary software
· Minimum of HSD/GED required; Associate/Bachelor degree preferred
· Ability to successfully complete a background check subject to applicable law
Hours
· 40 hours/week, flexible to work overtime when required
· Normal business hours are 8:00 AM to 5:00 PM.
PayRate
· Competitive pay based on experience.
