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Lead Technician - Water Damage Restoration & Mold Remediation

RestorationHQ
Full-time
On-site
Phoenix, Arizona, United States
$25 - $40 USD hourly
Lead Mitigation Technician
"Empower Your Potential with RestorationHQ: Where Passion Meets Impact in Every Emergency!"

WHAT WE DO:

At RestorationHQ, we believe in a world where all building occupants are safe from environmental hazards.  We don’t just say that, we mean it and every effort we make is to ensure we do this every day. And oftentimes, working at RestorationHQ is much like running a small business. There will be long days and incredible challenges, but the reward will be contributing to something that is larger than yourself. We want you to bring the hustle, grit, and passion to everything you do here. You will be expected to take high ownership and improve yourself constantly. You will be held accountable to our 5 Core Values and will be expected to hold your teammates accountable as well. The values are what unify us and allow us to make the impact that we do. They are crucial on our mission to be the most recognized and preferred emergency service provider in the southwest US.

We are RestorationHQ, Arizona’s premier restoration company, and we are looking for dedicated individuals to join our Team.
 
At RestorationHQ we believe in working hard and having fun. We appreciate and value our team members, offering a work environment that respects your dedication and provides opportunities for professional growth. We don’t believe in underpaying or overworking our employees – we prioritize fair compensation and a healthy work-life balance.

If you’re new to the industry, don’t worry; we will provide you with comprehensive training. And if you’re already experienced, we’re ready to help you take your career to the next level, growing together as a team.

WHO WE ARE: (Our Core Values)
We hold ourselves accountable to our core values that we live and breathe by. These values make up how we do the work here at RestorationHQ. They enable us to be who we are and stay committed to our team and our clients.

We are a hard-working team dedicated to growth and creating an exciting future for RestorationHQ.

Our 5 core values guide us:
 
Have A “Can Do” Attitude
 
  • We are enthusiastic and run toward the unknown with confidence.
  • We are strategic and resourceful when faced with challenges, regardless of prior experience.
  • We are solutions-oriented, focusing on creating answers rather than dwelling on problems.
  • We are able to identify and generate possibilities in any circumstance.
  • We take initiative. When something needs to be done, we get it done without needing to be told.
  • We have a “solver” mentality.
 
Be Detail-Oriented
  • We are calculated, thoughtful, and thorough when preparing and presenting information. Double-check (or even triple-check) our work for accuracy.
  • We are consistently efficient in our time management and actively seek ways to improve.
  • We are self-aware of our learning and information recall style, and actively practice methods that enhance our strengths.
  • We understand that no one is perfect, and strive to minimize the chance of information slipping through the cracks.
  • We aim to uncover what lies beneath the surface and actively identify and refine any gaps in knowledge or understanding.
 
Have A Thirst For Learning
  • We take ownership of our development. Our growth is our responsibility.
  • We set and pursue meaningful and measurable goals. We seek the knowledge required to achieve them.
  • We recognize that opportunities for growth often lie beyond our comfort zone. We embrace these challenges.
  • We actively share our goals and listen to the goals of our teammates. We hold both ourselves and others capable of achieving them.
  • We embrace failure as a learning opportunity, without fear of judgment. Wwe actively share our learnings and commit to refining our methods.
     
Be Fun To Work With
 
  • We learn and grow through both our successes and failures. We embrace vulnerability and humility, and are able to laugh at ourselves.
  • We practice inclusivity by welcoming our team and customers to the table. We embrace and honor both similarities and differences.
  • We are aware of our ego and how to adjust it as needed. We consider how the world unfolds for others, understanding that our reality is not the only one. We avoid taking things personally.
  • We seek opportunities to surprise and delight those around us. We always remember that even small gestures can brighten someone’s day.
  • We embrace 360-degree feedback and commit to having difficult conversations, when necessary, directly with the individual(s) involved. We avoid backdoor conversations.

Be Trustworthy And Take Extreme Ownership
 
  • We know when to ask for forgiveness, not permission. We stand for what we are committed to, honoring our word to ourselves and others under any circumstance.
  • We take responsibility in any situation. We avoid blaming, denying, making excuses, or becoming a victim of circumstance.
  • We operate with an owner’s mentality. We take pride in our work, our department, and our company.
  • We don’t let our title dictate our contribution. We are a driver for results at every level.


WHY JOIN OUR TEAM:
 
RestorationHQ has consistently been voted the best restoration company in Arizona, serving commercial buildings throughout the Southwest with our 24/7/365 restoration and rebuilding services. Our mission is simple – to build strong relationships with our clients, so when they need us in emergencies, we can deliver top-quality restoration services promptly. By joining our team, you will get to join us in doing this kind of impactful work with an awesome team. You will be helping our clients overcome and solve some of the biggest challenges they will face. We get to ensure all building occupants are safe from environmental hazards

 As you do this, you will also be working with a team where:
 
  • Your Voice Counts – Team members may own specific roles, but everyone has a say when we set goals and make plans. We value your input and experience.
  • High Trust – We create a high trust & transparent environment where you can be yourself. We aim to provide clarity, ownership and the opportunity to do meaningful work.
  • Opportunity for Growth – Be a part of a talented team where you will be challenged each and every day. We have fun and we make BIG things happen together. We are growing and need innovative ideas. It is a chance to get in and make an impact.
  • Work with Great People – Be a part of a talented team where you will collaborate on fun & exciting work, and excel in a highly motivating environment.
  • Company Culture – Our team makes us who and what we are and helps pave the path to the future. We meet together regularly to talk about what we need to start doing and stop doing, we read books together to find new ideas, have company parties, and laugh a lot together.
  • Learn Always – This is an entrepreneurship school that you get paid for. You will not only work within a dynamic business, you will be immersed in working in innovative and creative ways. We embrace change and growth.
  • Meaningful Impact – Be a part of something bigger than yourself, and join us in the impact that we are making for the community and world around us.
  • Connections For Future Success – You will be building relationships with amazing people inside of our community. 

WHO YOU ARE:
Do you love…
 
  • The thrill of a new challenge?
  • Feeling like a hero?
  • The gratitude that comes when you help save someone in their worst moments?
  • The ability to be the center of a project while taking control, brainstorming, creatively thinking of different methods and solutions?
  • Projects and jobs that bring new challenges each day?
  • Putting puzzles together and the reward of getting it done?
  • The chance to calm concerns for others and help provide solutions?
  • The kind of work that has loads of variation in location, types of challenges, and who you work with?
  • To work with your hands?
  • To push your boundaries and find out what you are capable of?
  • To build true relationships with clients that aren’t transactional?
If you find yourself loving all of these, then keep reading! This job may be just the job for you!
(Pro-tip: If you don’t love to do all of those things, this may be time to part ways in this job description. Good luck to you in your future role!)
Are you ...
  • Consistently thinking of others and their needs?
  • Able to multitask in a very fast pace setting?
  • Good at taking feedback from others around you and trying things different ways?
  • A lover of learning and problem-solving?
  • Able to keep a calm and respectful approach in conversations that may be uncomfortable?
  • Incredibly efficient–can act quickly and effectively?
  • Confident and outgoing?
  • Someone who can alleviate anxious Clients' concerns and help them feel more comfortable?
  • Compassionate and empathetic towards a client in need?
  • Able to anticipate needs of those around you and be self guided?
  • Someone who has excellent communication skills?
  • Able to stay on task while having interruptions throughout the day? 
  • The ability to look a few steps ahead and problem solve?
  • Confident, cheerful and welcoming even when not feeling confident, cheerful or welcoming?
  • A  team player with the goal of making things better for all those around you?
  • Personally motivated to improve the success of the company and fellow team members?

We're looking for someone to help our company reach the highest levels of success in client care.  If you're compassionate, positive, goal-oriented and a hard worker, this is the position for you!

WHAT YOU WILL BE DOING:
DAILY EXECUTION EXCELLENCE:
 
  • Manage and lead teams of technicians to ensure they stay on task and complete projects on time.
  • Update job information in the management software and ensure daily notes are entered by all team members.
  • Maintain ongoing contact with customers to provide updates on job progress and ensure quality work is being performed.
  • Ensure project documents are executed by customers on every project.
  • Communicate efficiently with supervisors and project managers, notifying them of any changes to the project scope and providing ongoing updates on progress.
  • Ensure compliance with safety standards by wearing proper Personal Protective Equipment (PPE) and maintaining a clean and safe worksite.
  • Follow operational processes, including containment, demolition work, and water extraction.
  • Evaluate restoration requirements based on specified damage and maintain necessary plans and permits for the project.
  • Conduct regular visits to job sites to monitor moisture levels and equipment.
  • Coordinate with the Field Supervisor to ensure that any special-order materials or salvaged materials are stocked and ready for the reconstruction team.
  • Work towards and achieve daily goals and metrics to keep jobs on track.
  • Ensure quality control by clearly understanding the scope of the project and ensuring that quality work is performed by the team.
  • Maintain recordkeeping of all expenses, receipts, and job notes entered.

YOUR REQUIRED EXPERIENCE:
Qualifications:
 
  • Minimum of 3 years of experience in the industry.
  • Relevant certifications preferred – will be obtained for individuals possessing the right skills.
  • Excellent verbal, written and interpersonal communication skills.
  • Availability for on-call rotation and the ability to work all hours, including weekends, evenings, and holidays as required by projects.
  • Strong leadership skills to effectively manage and lead teams.
  • Strong work ethic and self-motivation.
  • Have an acceptable driving record and possess a valid driver’s license.
  • Strong knowledge of the industry and general building and mechanical processes.
  • Strong reading and math skills.
  • Experience using mechanical tools, operating machinery, and maintaining equipment.
  • Completion of background check, MVD record check, and drug screening.
 
License/Certification:
 
  • IICRC (Preferred)
  • Driver’s License (Required)


THIS JOB IS FOR:
Someone who is…
 
  • Self-motivated and hard-working, while possessing excellent verbal, written and interpersonal communication skills.
  • Available for on-call rotation and the ability to work all hours, including weekends, evenings, and holidays as required by projects.
  • Willing to develop strong leadership skills to effectively manage and lead teams.
  • Strong in their work ethic and self-motivation.
  • Able to prove an acceptable driving record and possess a valid driver’s license.
  • Comfortable Working in a Fast-Paced Environment.
  • Strong in Organizational and Time Management Skills.
  • Self-Motivated and Goal Driven.
  • A Team player and works well in a Team Environment.
THIS JOB IS NOT FOR:
Someone who is…
  • Defensive and unable to take constructive feedback from their team members.
  • Not willing to look for ways to improve.
  • Not willing to put time into understanding and exploring better ways to do things.
  • Only willing to do what is “my job” and not looking to help others.
  • Complacent, waits to be told what to do.
  • Not able to communicate well with team mates and clients.
  • Not looking to contribute to the overall direction of our company. (We want your input!)
Additional Information:
Salary: $28 – $40 per hour (Based on experience)
Expected Hours: 40 – 55 per week
 
Benefits:
 
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
 
Schedule:
 
  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Overtime
  • Weekends as needed

If you have reached this point and are a motivated individual with excellent skills, we want to hear from you!
Apply now to join our team as an Lead Mitigation Technician.
 
Apply now
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