Field Sales Representative
ServiceMaster Restoration Services
On-site
Marketing/Sales
About Us
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry. With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
The Emergency Response Manager is responsible for leading and coordinating all aspects of emergency response and recovery operations following disaster events. This role requires a strategic thinker with expertise in disaster management, restoration processes, and team leadership. The Emergency Responses Manager ensures efficient, effective, and timely response to emergencies, overseeing both the operational and logistical aspects of restoration activities to minimize damage and expedite recovery.
Responsibilities
- As first on site, serve as the primary point of contact during emergencies, providing clear and timely communication to all involved parties.
- Coordinate with appropriate team members to ensure the deployment of resources, including personnel, equipment, and materials, to disaster sites.
- Communicate and coordinate client services with empathy, compassion, and care.
- Conduct damage assessments and prioritize restoration efforts based on severity and impact, including performing immediate board up services.
- Ensure effective communication among team members and stakeholders, providing regular updates and reports on progress.
- Foster a collaborative and high-performance work environment, promoting teamwork and professional development.
- Establish and maintain relationships with clients and vendors to ensure timely procurement of goods and services.
- Meets with the Production managers monthly to collaborate on how to improve communications and response times.
- Potential travel to locations impacted by catastrophic events, including hurricanes, flooding, and other natural disasters.
- Assists Production managers to address and resolve any issues or conflicts that arise during the restoration process.
- Other duties as assigned or apparent.
Skills/Qualifications
- Able to demonstrate empathy
- Resilient with the ability to handle rejection
- Digitally literate
- Detail orientated
- Problem-solving/decision-making capabilities
- Excellent communication and customer service skills
- Valid driver’s license and a clean driving record
Preferred
- Sales experience
- Previous experience in restoration, construction, or related industry
- IICRC Certification
- Knowledge of safety procedures and best practices in moving and logistics
- Fluent in industry standards and protocols
Work Environment
This is an in-field position that requires frequent travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.
Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.
Physical Demands
This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.