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Dispatch/Receptionist

Servpro
Full-time
On-site
Villa Rica, Georgia, United States
Administrative
Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Wellness resources
About the Role:
Join SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties as a Dispatch/Receptionist, where you'll be the vital link between our customers and our team. In this dynamic role, you'll help coordinate emergency services while providing exceptional customer support in a fast-paced environment.


Responsibilities:
  • Answer incoming calls and direct them to the appropriate team members.
  • Schedule and dispatch technicians for emergency services and restoration projects.
  • Maintain communication with clients to provide updates on service status.
  • Assist with administrative tasks, including data entry and filing.
  • Manage customer inquiries and resolve issues promptly and professionally.
  • Maintain an organized and efficient dispatch system.
  • Coordinate with vendors and suppliers as needed for service delivery.
  • Support marketing efforts by promoting services to potential clients.
  • Greet and welcome visitors in a professional and friendly manner.
Requirements:
  • High school diploma or equivalent; additional education in business or communication is a plus.
  • Proven experience in a dispatch or receptionist role, preferably in the restoration or service industry.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficient in Microsoft Office Suite and dispatch software.
  • Customer-focused attitude with a problem-solving mindset.
  • Reliable and punctual with a strong work ethic.
About Us:
SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties has been a trusted leader in the restoration industry for over 20 years. Our commitment to quality service and customer satisfaction has made us a favorite among homeowners and businesses alike. Join our team and experience a supportive work environment where your contributions are valued and recognized.
Compensation: $18.00 per hour



Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.


All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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