Contents Department Manager

Contents Department Manager 

Location: Lehigh Valley (Allentown area) & Scranton / Surrounding Areas (Upper Bucks County, Lehigh Valley, Scranton/Wilkes-Barre) 

Relocation assistance available for the right candidate. 

Compensation: $80,000 - $100,000 Base Salary + Commission & Bonus Structure (tied to Department P&L and YoY Growth) 

Employment Type: Full-Time, Leadership 

Position Overview 

SERVPRO is seeking an experienced, growth-oriented Contents Department Manager to oversee, scale, and lead our contents restoration operations. This position will be directly responsible for all aspects of contents processing, pack-outs, pack-backs, facility management, and team leadership. 

Currently operating primarily out of our Allentown facilities, the ideal leader will manage our existing footprint while actively leading the setup and operational expansion of our Contents Department extension in the Scranton area. 

While candidates with dedicated restoration contents leadership experience are strongly preferred, we welcome high-performing restoration leaders (General Managers, Operations Managers) with a proven track record of operational excellence and team management within the Restoration Industry. 

Key Responsibilities 

Department Leadership & Operations 

Oversee all daily contents operations, including pack-outs, climate-controlled storage, inventorying, hard contents cleaning, textile processing, soft goods restoration, and pack-backs. 

Direct, mentor, and accountability-manage job site supervisors, crew chiefs, and technicians. 

Maintain high standards of quality control, job site safety, and customer satisfaction across all contents projects. 

Oversee vault management, warehouse layout, inventory tracking systems (e.g., Xactimate, iCAT, or similar), and facility maintenance. 

Expansion & Regional Growth 

Spearhead the operational setup, staffing, and workflow integration for the new Contents Department extension in the Scranton area. 

Establish standard operating procedures (SOPs) to seamlessly integrate Scranton operations with the primary Allentown facility. 

Optimize regional logistics and routing between Upper Bucks County, Lehigh Valley, and Scranton footprint. 

Financial & Strategic Management 

Manage Department Profit & Loss (P&L), controlling labor, material, and operational expenses to maximize profitability. 

Partner with ownership/executive leadership to design and execute annual department growth goals and KPIs. 

Assist estimating teams with scope verification, job costing, and ensuring accurate insurance billing for contents claims. 

Candidate Qualifications 

Required: 

Industry Experience: Minimum 3-5 years of management/leadership experience in the Disaster Restoration Industry (General Manager, Operations Manager, Contents Manager, or similar supervisory role). 

Leadership & Team Building: Proven track record of managing crews, holding staff accountable, and fostering a positive work culture. 

Geographic Coverage: Ability to cover operations across Upper Bucks County, Lehigh Valley, and the Scranton/surrounding areas. 

Driver's License: Valid driver's license with a clean driving record. 

Preferred (Ideal Candidate): 

Direct, hands-on experience managing a Restoration Contents Division (pack-outs, soft goods/textiles, ultrasonic cleaning, inventory software). 

IICRC Certifications (e.g., CCT, FSRT, WRT). 

Experience with contents inventory management software (iCAT, Encircle, or similar) and Xactimate scope familiarity. 

Prior experience expanding or opening a new branch/facility location. 

What We Offer 

Competitive Base Salary: $80,000 - $100,000 (dependent on experience). Performance Incentives: Lucrative commission and bonus structure built directly around Department P&L performance and year-over-year growth. 

Relocation Assistance: Available for top-tier candidates relocating to the service region. 

Benefits Package: Health, dental, vision, paid time off (PTO), holiday pay, and retirement/401(k) options. 

Company Vehicle / Allowance: Dedicated company vehicle or auto allowance provided for regional travel. 

Career Growth: Direct line to executive leadership with substantial room for personal and financial advancement as the territory expands.