Business Development Manager

Job Title: Business Development Manager

Location: Detroit, MI

Pay Grade: Salary, exempt

About Us

Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.

Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.

With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.

Position Summary

The Business Development Manager is responsible for driving profitable growth by promoting and selling restoration and recovery services within an assigned territory. This individual serves as a true hunter—identifying new business opportunities, building relationships with key clients such as insurance partners, property managers, and commercial accounts, and implementing strategic sales initiatives to meet or exceed performance goals. This role plays a vital part in expanding the company’s market presence in the restoration industry and fostering long-term customer trust and satisfaction.

Responsibilities

• Develop and execute an annual territory sales plan with defined revenue goals and target accounts.
• Identify, qualify, and pursue new business opportunities across key and emerging vertical markets.
• Conduct outbound cold calling, schedule sales presentations, and host client meetings to generate leads and close new accounts.
• Actively participate in industry networking events, trade shows, and social engagements to promote brand visibility.
• Maintain expert knowledge of ServiceMaster's restoration and mitigation, as well as staying up to date with industry trends and market competition.
• Accurately log all client/prospect communications and follow-up activity using a CRM or structured recall system.
• Prepare and submit timely quotes and proposals and maintain a closing rate of at least 25% for new recurring business.
• Report market intelligence and performance metrics to upper management and contribute to strategic business planning.
• Other duties as assigned or apparent.

Skills/Qualifications

• 3+ years of experience in B2B sales, business development, or account management, preferably in the service or restoration industry.
• Valid Driver’s License
• Proven track record of meeting or exceeding sales quotas and KPIs.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM tools.
• Self-motivated and results-driven, with excellent time management and organizational skills.
• Excellent verbal and written communication skills, with strong presentation and negotiation abilities.

Preferred

• Bachelor's degree in Business, Marketing, or a related field.
• Prior experience in the cleaning, janitorial, or disaster restoration industry.
• Familiarity with territory sales planning and lead generation strategies.
• Active membership or participation in local networking/business associations.

Work Environment

This position is eligible for a hybrid work environment. The hybrid work environment includes in-office days in a professional setting with access to meeting rooms, workstations, and essential office equipment for collaboration and hands-on projects. Remote workdays require a dedicated home office with a stable internet connection, secure access to business tools, and virtual communication via platforms like Zoom or Microsoft Teams. 

Physical Demands

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and sit for extended periods of time. 

Why ServiceMaster Restoration Services?
We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:

• 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
• Health Insurance: Access quality medical coverage to keep you and your family healthy.
• Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
• Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
• Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
• Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
• Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
• Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.

Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs.

Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life!

ADA
ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americas with Disabilities Act of 1990.

Disclaimer
The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change.

We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.



ServiceMaster is proud to be an Equal Opportunity Employer.